Property Manager

Senior Property Manager - Residential Estate Agent - Belfast

Hays is proudly working with one of Northern Ireland's leading independent estate agencies, with a strong reputation for residential sales, lettings, and property management. With a well-established brand and growing portfolio, they are seeking an experienced Senior Property Manager to support the continued growth and success of their Lettings & Property Management team.
Your new roleAs a Senior Property Manager, you will play a key role in managing a residential portfolio while supporting the Head of Lettings & Property Management in delivering departmental objectives and driving business growth. This is a client-facing role requiring strong relationship management, operational oversight, and a proactive approach to service delivery.
Key responsibilities will include:

• Managing a portfolio of residential properties, ensuring full compliance with all relevant legislation and regulations
• Acting as the main point of contact for landlords and tenants, building and maintaining strong professional relationships
• Coordinating property maintenance and repairs, liaising with contractors to ensure works are completed in a timely and cost-effective manner.
• Conducting regular property inspections and ensuring any issues are promptly addressed
• Managing tenant onboarding, including referencing, lease agreements, and move-ins
• Overseeing rent collection, arrears management, and deposit handling in line with company procedures.
• Handling tenant queries, complaints, and disputes in a professional and efficient manner
• Proactively managing lease renewals to maximise occupancy and revenue
• Preparing and issuing client reports
• Ensuring all health & safety and compliance requirements are met, including certifications
• Maintaining accurate property and tenancy records
• Supporting business development by identifying opportunities to refer clients across the wider business (e.g. New Homes, Resale)
• Assisting the Department Head with the day-to-day running of the department
• Coaching and developing junior team members
• Contributing to overall departmental targets and maintaining strong client relationships

What you'll need to succeed

• 3-5 years' experience in a residential property management role
• Strong knowledge of residential tenancy legislation (advantageous)
• Excellent communication and interpersonal skills
• Highly organised with strong attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Working knowledge of Microsoft Office
• Full UK driving licence

What you'll get in return

• Competitive salary and benefits package
• Opportunity to join a well-established and highly regarded local agency
• Career progression within a growing business
• Supportive and collaborative team environment

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion about your career.