Job Description
Facilities Manager – Soft Services
Location: Kidderminster
Salary: £45,000 - £55,000 + excellent benefits
We’re supporting a highly innovative, international engineering organisation at the forefront of advanced propulsion systems, delivering complex, safety-critical products into the defence sector.
We’re looking for a proactive, people-focused Facilities Manager to lead the delivery of high-quality workplace and soft facilities services across a busy, multi-functional site.
This role is all about creating a safe, efficient, and well-run environment where people can perform at their best. You’ll take ownership of day-to-day facilities operations, service partners, and team leadership — ensuring a seamless workplace experience for all stakeholders.
What you’ll be responsible for
- Leading the delivery of soft FM services including cleaning, security, waste, catering, and front-of-house
- Ensuring a safe, compliant, and well-maintained working environment for all employees and visitors
- Managing third-party service providers, driving performance against SLAs and KPIs
- Building strong relationships with internal stakeholders and acting as a key point of contact for workplace services
- Overseeing day-to-day facilities operations and resolving issues quickly and effectively
- Supporting minor works, refurbishments, and workspace improvements
- Driving service improvements, efficiencies, and cost optimisation initiatives
- Leading, developing, and motivating on-site teams to deliver consistently high standards
- Supporting business continuity and responding to incidents or emergencies when required
What you’ll bring
Essential:
- Proven experience in a Facilities Management role with a strong soft services focus
- Experience managing outsourced service providers and contracts
- Strong stakeholder management and communication skills
- Good understanding of health & safety and workplace compliance
Desirable:
- IOSH or equivalent H&S qualification
- Membership of a professional body (e.g. IWFM)
- Experience using CAFM or facilities systems
You’ll thrive in this role if you:
- Are highly organised and take pride in delivering a great workplace experience
- Build strong relationships and influence stakeholders
- Are proactive, solutions-focused, and calm under pressure
- Enjoy leading teams and getting the best out of service partners
- Take ownership and drive standards consistently
Why this role matters
You’ll play a key role in shaping the day-to-day workplace experience — ensuring services run smoothly, standards are high, and the environment supports productivity, wellbeing, and engagement.
If you enjoy leading from the front, improving services, and making a visible impact, this is a great opportunity to step into a role where you can truly add value.
Apply now or message me for a confidential conversation.