Job Description
Join Our Client's Team as a Housing Manager!
Are you passionate about delivering top-notch resident services and engaging with communities? Our client, a leading housing organisation, is on the lookout for a dynamic Housing Manager to oversee their resident services and engagement initiatives. If you're ready to make a difference in people's lives, we want to hear from you!
Position Overview:
As the Housing Manager, you will play a crucial role in ensuring the smooth day-to-day operations of the Trust while upholding its core values. Reporting to the Chief Executive and Finance Officer, you will manage frontline staff and be a key player in housing management issues. This is a senior role that requires a commitment of at least 35 hours per week, with occasional evening and weekend commitments for resident and board events.
Key Responsibilities:
- Champion the Trust's core values and promote a culture of equality and diversity.
- Deliver customer-focused resident services that lead the industry.
- Jointly manage administrative staff, focusing on performance management, training, and staff development.
- Oversee essential housing management functions, including:
- Estate services
- Maintenance services
- Tenancy management
- Voids and lettings management
- Anti-social behaviour management
- Health & safety compliance
- Management services for external landlords
Specific Responsibilities:
Staff Management
- Ensure adequate office coverage, prioritising staff safety.
- Supervise frontline staff to ensure balanced workloads and professional service.
- Train and develop staff on housing management topics.
- Handle grievances and disciplinary matters under the Chief Executive's guidance.
Housing Management Policy & Service Delivery
- Regularly review and update housing policies to align with best practices.
- Engage with stakeholders and residents for policy changes and updates.
- Deliver performance against annual targets, managing rent arrears and complaints efficiently.
Maintenance Services:
- Manage partnerships with contractors and oversee maintenance budgets.
- Report performance metrics to the Chief Executive and Board, ensuring high-quality service delivery.
Qualifications:
- Proven experience in housing management or a related field.
- Strong leadership skills with a focus on team development.
- Excellent communication and interpersonal skills.
- Ability to manage budgets and deliver results.
- A commitment to customer service excellence and community engagement.
Why Join Our Client's Team?
- Be part of an organisation that values its staff and residents.
- Work in a supportive environment that encourages professional growth.
- Make a positive impact in the community and enhance the lives of residents.
If you're ready to take on this exciting challenge and make a meaningful contribution, we would love to hear from you! Please apply or contact Anna or Denise at Adecco Romford.